Turning Service Into Growth
Presented by Thomas & Betts
Thursday, April 26, 2018 – 8:30 a.m. to 12:30 p.m. at the Indianapolis Electrical JATC (1751 S. Lawndale Ave.)
Beverages will be provided if attending at the Indianapolis JATC.
Registration fee: $20.00 per person
Registration Deadline: Friday April 13. Register online HERE.
Instructors: Nancy Lindsay - Director of Strategic Contractor Sales, Thomas & Betts, and Andrew Wall - Vice President of Marketing, ABB Distribution Solutions
In this half-day course, Nancy and Andrew will discuss techniques and “soft skills” to provide top-quality service to grow your business. Topics to be covered include:
-Building, maintaining and growing a service organization
-Service as both a value-added business component and a state of mind
-Importance of communication for executing service work as well as growing the service business, client retention and increased sales
-Best practices with service teams as well as potential pitfalls to avoid
Target audience: Service truck drivers, service managers, and any employees or company principals who engage with customers
Interactive whiteboard remote-in: Members will have the option to remote-in via the installed interactive whiteboard at your local JATC for this class. Please indicate in the comments whether you will attend at your local JATC or at the Indianapolis JATC.
Payment: Make checks payable to "Central Indiana Chapter NECA" and write "Service class" on the memo line. Please send the check upon registration. Mailing Address: Central Indiana Chapter, NECA, 8900 Keystone Crossing, Suite 1000, Indianapolis, IN 46240.
Cancellation policy: Firms or individuals who cancel their registrations less than 3 days prior to the course will be invoiced for the full registration fee.
**Please fill out a separate registration for each attendee - this helps Tavia to keep the entries organized. Thank you.